Shipping & Returns

 Australia Postage Options (Prices are AU$)

Service 
Cost
Metropolitan Areas
(Sydney, Melbourne & Brisbane)
ACT, SA, WA,
Regional NSW, VIC, QLD
 NT, TAS;
Remote QLD, SA & WA
Standard Post 
$8.50 for orders below $50
FREE for orders $50 and above
 2-3 Business days
4-6 Business days
7-10 Business days
 Express Parcel
$14.50 for orders below $100
$0 for orders $100 and above
1-2 Business days 
2-3 Business days
4-8 Business Days 
 
Shipping Terms & Conditions
- Due to COVID-19, please understand that delivery timeframes may be affected by these unprecedented challenges.
- Delivery times are based on orders placed before 12pm AEST.
- Shipping fees apply if minimum purchase falls below $50 after discounts are applied.
- Shipping may take additional time during sales, holidays, and extreme weather events.
- Shipping is only available on weekdays (excluding Australia Public Holidays).
International Postage
Orders to outside Australia are calculated by weight automatically at checkout. Unfortunately, we cannot send Hand-Sanitisers internationally.
All Prices Are In AU$
New Zealand (Zone 1)
International Economy Air
$10.00
International Standard
$15.00
International Express
$30.00
Asia  (Zone 3)
Rate name
Price
International Economy
$14
International Standard
$19.00
International Express
$34.00
China (Zone 2)
Rate name
Price
International Economy
$13.20
International Standard
$18.20
International Express
$33.20
 
United Kingdom & Ireland (Zone 6)
International Economy Air
$20.00
International Standard
$25.00
International Express
$40.00
 United States & Canada (Zone 4)
International Economy Air
$16.00
International Standard
$21.00
International Express
$36.00
Europe (Zone 7)
International Economy Air
$21.30
International Standard
$26.30
International Express
$41.30
 

 

RETURNS, REFUNDS & STORE CREDIT

30 Day From Purchase Returns Policy

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error or any item that is returned more than 30 days after delivery will not be eligible for return.

Refunds
Once your return is received and inspected, I will send you an email to notify you that I have received your returned item. You will be notified via email of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a week.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is sent through.
If you’ve done all of this and you still have not received your refund yet, please contact me at customercare@theparfumapothecary.com.

Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges (if applicable)
Items can only be replaced if they are defective or damaged. 
To return your product, you should mail it to:
The Parfum Apothecary
Care Of: Alexandra Danilatos
Parcel Collect 10157 73258
20 Hall Street Bondi Beach NSW 2026

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be added to your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.