Where Orders Ship From

The Parfum Apothecary is based in Australia. All orders are packed and dispatched from Australia.

Shipping Destinations

Orders are shipped within Australia and internationally. Available shipping options, costs and estimated delivery times are displayed at checkout based on your location.

Processing & Dispatch Time

Orders are typically dispatched within the timeframe stated on the website at the time of purchase. As this is a small, independently run studio, processing times may vary slightly during busy periods or product launches.

A confirmation email with tracking details is sent once your order has been dispatched.

Shipping Methods & Tracking

Orders are shipped using tracked postal or courier services where available. Delivery times are estimates only and may be affected by postal delays, customs processing or local service conditions.

Region-Specific Shipping Notes

Australia

Orders within Australia are shipped via standard domestic postal or courier services. Delivery times vary depending on location and service selected at checkout.

Remote or regional areas may experience longer delivery times. Some fragrance materials may be shipped via ground transport only due to carrier regulations.

United States

Orders shipped to the United States may be subject to customs inspection. Delivery times vary depending on processing at the border and local postal services.

Certain fragrance materials may have longer transit times or shipping limitations due to carrier regulations regarding flammable substances.

Any applicable import duties or taxes are the responsibility of the recipient.

United Kingdom

Orders shipped to the United Kingdom may be subject to VAT, customs duties and handling fees upon arrival. These charges are not included in product or shipping prices and are determined by UK authorities.

Customs clearance times vary and may result in delivery delays. Some fragrance materials may be restricted or unavailable for shipment depending on carrier requirements.

European Union

Orders shipped to European Union countries may be subject to VAT, customs duties and handling fees upon arrival. These charges are not included in product or shipping prices and are determined by local authorities.

Customs clearance times vary by country and may result in delays beyond estimated delivery windows.

Some fragrance materials may be restricted or unavailable for shipment to certain EU destinations due to transport regulations.

Asia

Orders shipped to Asian countries may experience longer transit times depending on destination and local customs procedures.

Import duties, taxes or handling fees may apply and are the responsibility of the recipient. Some fragrance materials may be subject to additional restrictions or unavailable for shipment to certain destinations.

Rest of World

For destinations not listed above, delivery times and shipping availability vary depending on location and carrier services.

Import duties, taxes and customs fees may apply and are the responsibility of the recipient. Shipping options will be shown at checkout where available.

Fragrance Materials & Shipping Restrictions

Some fragrance materials are classified as flammable or regulated substances. Shipping options may be limited depending on destination and carrier requirements.

If an item cannot be shipped to your location, this will be indicated at checkout.

Incorrect Addresses

Please ensure your shipping address is entered correctly at checkout. Orders returned due to incorrect or incomplete addresses may incur additional shipping charges for resending.

Lost or Delayed Parcels

Once an order has been dispatched, responsibility for delivery rests with the shipping carrier. If your parcel appears delayed or lost, please contact the carrier using the provided tracking information.

If further assistance is needed, you are welcome to get in touch.

Damaged Orders

If your order arrives damaged, please contact us as soon as possible with your order number and clear photographs of the issue so it can be assessed.

Questions About Shipping

If you have questions about shipping, delivery or regional restrictions, please use the contact form before placing your order.

International shipping involves multiple systems beyond our control. Your patience is appreciated when ordering specialised fragrance materials.